Privacy Policy

Privacy Policy

Effective Date: 01/08/2025

1. Introduction

Enhanced Building Management Ltd (“we”, “us”, “our”) is committed to protecting the privacy of individuals who use our website and services. This Privacy Policy explains how we collect, use, store, and disclose personal information submitted via the “Request a Quote” form and the “Contact Us” form on our website.

2. Information We Collect

A. Information You Provide

When you interact with our forms, we may collect:

  • Request a Quote Form:

    • Name

    • Email address

    • Phone number

    • Project location

    • Planning approval status

    • Extension type and size

    • Wall finish preference

    • Roof style

    • Number of Velux windows

    • Details on doors, windows, internal structural openings, partition walls, and room usage

  • Contact Us Form:

    • Name

    • Email address

    • Phone number

    • Any message or inquiry you include

B. Automatically Collected Information

We may also collect technical data when you use our site, such as IP addresses, browser type and version, device information, referring pages, and timestamps — using cookies or similar technologies.

3. How We Use Your Information

Your personal data is used for:

  • Responding to your quote requests and inquiries

  • Managing and processing project-related communications

  • Improving our website, services, and customer support

  • Complying with legal obligations, resolving disputes, and enforcing our policies

4. Legal Basis for Processing (GDPR Users)

If you’re in the UK or EU, our processing is based on:

  • Contractual necessity: to respond to your request or inquiry

  • Legitimate interests: to improve our services and website functionality

5. Data Sharing and Disclosure

We will not sell or rent your personal data to third parties. Data may be shared:

  • With our employees or contractors involved in processing your request

  • If legally required (e.g., court orders)

  • In connection with legal claims or enforcement

6. Data Retention

We retain your data only as long as necessary:

  • Stored securely for as long as needed to complete your request or inquiry

  • Further retention may depend on legal, regulatory, or legitimate business requirements

7. Data Security

We implement reasonable technical and organizational measures to safeguard your data. While we strive to protect your information, no transmission or storage method is completely secure. Data breaches will be handled in compliance with applicable laws (e.g., notifying relevant authorities and affected individuals promptly).

8. Cookies and Tracking Technologies

We use cookies and similar tracking tools to:

  • Improve site performance and user experience

  • Analyze traffic and usage patterns
    You can restrict or delete cookies via your browser settings, but note that this may affect site functionality.

9. Your Rights (for UK/EU Users)

Subject to applicable law, you have rights including:

  • Access to your personal data

  • Rectification of inaccurate data

  • Deletion or restriction of processing

  • Objection to processing based on legitimate interest

  • Data portability
    To exercise your rights, please contact us using the details below.

10. Contact Information

For any questions or requests regarding this policy or your data, contact us at:
Email: scott@enhancedbuildingplans.co.uk
Phone: 07730 666631 (Business hours: Mon–Fri, 9 AM–5 PM)

11. Changes to This Policy

We may update this Privacy Policy as required. We will indicate the effective date at the top. By continuing to use our site after changes, you accept the updated policy.